Delivery Information
Orders are dispatched same day with Direct Freight Express for fast and reliable delivery times! Where possible we also do in house deliveries within the Sydney and Melbourne Metro locations giving us the ability to provide better turn around times from order placement and fast and reliable deliveries for our clients.
Need a order SAME DAY? We offer point to point courier options for the Sydney and Melbourne Metro areas. Call now to arrange!
Do you live outside of metro locations? We offer Australia wide delivery! Contact us for information on freight cost and delivery times
Stocked items dispatched same day!
PICK-UPS
Pick-up's can be made from our storage warehouses.
Note: Not all products are available at storage locations. At the checkout page, stock is available if the shipping method has the option to collect from your local state.
SYDNEY
Gate 1/11-21 Forge St
Blacktown NSW 2148
(02) 8064 7033
MELBOURNE WEST
Unit 3 / 7-9 Westwood Dr
Ravenhall VIC 3023
(03) 8370 3235
MELBOURNE EAST
Shop 1 / 165 Whitehorse Road
Blackburn VIC 3130
(03) 8370 3235
BRISBANE
Currently Delivery Only - Order Online or call (07) 3149 3446
DELIVERY TIME TABLE GUIDE FOR INNER CITY
Please allow more time for outer or rural locations
|
Sydney, Melbourne, Brisbane Metros |
Same or Next Day |
| New South Wales | 1-2 Days |
| Australia Capital Territory | 1-2 Days |
| Northern Territory | 4-7 Days |
| Queensland | 1-2 Days |
| South Australia | 1-2 Days |
| Tasmania | 2-3 Days |
| Victoria | 1-2 Days |
| Western Australia | 4-7 Days |
FROM OUR T&C"S (Full Terms Here)
Damaged Goods
Please verify that your goods have been shipped without damage when receiving stock. No signed goods returned will be accepted as damaged in transit if signed goods returned will be accepted as damaged in transit if signed for without notification to the shipping company.
Freight
Protrade Brands reserves the right to change the freight and handling costs as we see fit. Some products carry Special Delivery Conditions and may cost more than the standard site quoted rates when shipping outside metro areas.
All freight deliveries are booked as ATL (Authority to Leave) unless customer has requested a signature is required (NOTE: this may attract higher shipping costs) ATL is given in the event of the receiver not being home to sign for the consignment. It allows couriers to leave your package without obtaining a signature.
Please note: Refund or replacement is not our responsibility if the tracking or POD (proof of delivery) shows your item has been delivered, your package is no longer covered for LOSS by the sender and is now the sole responsibility on the consumer. It this event we will do our best to assist where we can in aid of helping find lost or stolen goods. Generally our delivery diver will take a photo of where the goods have been placed and this can be provided on request.